Tenant FAQs

No. The law requires that we screen applicants on a first come first serve basis.

No. The security deposit is a separate transaction from rent. To move in you’ll be required to pay your security deposit and first month's rent.

18 years old

Yes.

Depending upon your screening results we may require a cosigner.

Click here and fill out an application.

You will pay rent through your online tenant portal.

Reach out to our office to confirm the property is pet friendly. If it is, we’ll provide you with the information needed to have your pet screened and approved.

Reach out to our office and they will provide you with the information and requirements to do a lease change.

Once you notify our office you would like to move, we will provide you intent to vacate forms to be signed.

The costs of repairs shall be paid for by the Owner if rendered necessary by reasonable wear. Otherwise, if such repairs are due to the negligence, carelessness, accident or abuse of the Resident and/or Resident’s occupants, guests, or other third parties, then all such costs shall be paid by the Resident.

Waiving Late Fees
Unfortunately, we are generally unable to waive late fees. Due to fair housing requirements, potential liability, and out of a general sense of fairness, we need to treat all of our tenants the same and not give some tenants preferential treatment. It wouldn't be right to charge one tenant a late fee and waive a late fee for another tenant.
However, there are some very limited circumstances where our policy allows for the waiving of a late fee, if requested before the 10th of the month:

• If your rent is only late due to something caused by us, then we would agree to waive your late fee. For example, if you had an automatic payment setup in your Resident Portal for the 1st of the month, but our computer system went down and didn't process your payment on time, that would be our fault, and we would waive your late fee (provided you promptly make payment after finding out that your autopayment didn't go through).
• If you have not used your one-time fee waiver that is included in your resident benefits package within the past 12 months, then you are eligible to use it for a late fee.

These are the only circumstances under which we will agree to waive late fees and must be requested before the 10th of the month. Late fees can only be waived for the current month and can not be waived for any previous months.
While we sympathize with tenants who are going through financial difficulties, have had deaths or illnesses in the family, or are experiencing other hardships, we simply cannot allow these circumstances to interfere with the enforcement of the lease. Our clients, the landlords, pay us to collect the rent, and we have an obligation to them to do just that. It is sometimes a difficult position for us to be in collecting rent from someone who is going through a hardship, but we have to do our job. We hope you can understand.
If you do qualify for one of the above circumstances under which a late fee can be waived, please contact our office to request a late fee waiver. Please note that even if a late fee is waived, it won't actually be removed from your account ledger until after you've paid the rest of what you owe.